SHIPPING & RETURNS

Our aim is to despatch your items within 5 days of receiving your order.  During busier times this could be longer and we make you aware of this via email. Please allow for upto 7 days over Bank holidays and public holidays.

 

We currently only ship to addresses in the United Kingdom.

To ensure your beautiful products arrive at the correct address, please make sure you enter the correct delivery address details when placing your order. We cannot take responsibility for incorrect information. Please ensure that email and telephone details are also correct so that we contact you and update you if necessary, in relation to your order.

If you need any further assistance with your order, please send us a message here or email us at roomium@yahoo.com.

 

RETURNS

 

We hope that you are happy with your new products, however if you need to return an item, please contact us at roomium@yahoo.com within 14 days of receiving your order. We will send a returns email to you and ask you for for details of the return

All items must be in perfect original condition, with all parts and packaging in a resaleable condition, returns must be sufficiently packaged for return, any returns that are not correctly packaged, and are damaged in transit will be your responsibility and refunds will not be issued. 

Postage for returns is at your own cost, and we will not be able to refund any postage costs. It is advisable to take

insurance from your postage provider, as we cannot take responsibility for your goods being lost. Please ensure you retain proof of postage.

Once your item(s) have been received back to us in perfect condition, we will contact you to advise of your refund excluding any delivery/shipping costs. 

If an item is delivered damaged it must be logged with us within 24 hours of your package being delivered, any items after this point will not be reviewed for refund. To log a damaged delivery please email roomium@yahoo.com 

Sale products are non returnable.